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Glossary

Guardrails

Rules and checks that limit what an AI agent can say or do, such as topics it avoids or actions that need approval.

Why it mattersGuardrails are what make it safe to let agents work with real customers and real systems.
In practice at airatingzOur review request agent uses this: triggered by visits, purchases or milestones. Asks every customer at the right moment.Meet the review request agent →
Related terms
AI agentChat agentLarge language model (LLM)OrchestrationHallucination
Guests at a candlelit restaurant table
Related guideAI for hotels: a practical guide
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