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Glossary

Hallucination

When an AI states something that sounds plausible but is not true or not supported by its sources.

Why it mattersGrounding, guardrails and human review are how well-built agents avoid it.
In practice at airatingzOur review request agent uses this: triggered by visits, purchases or milestones. Asks every customer at the right moment.Meet the review request agent →
Related terms
AI agentWorkflow automationLarge language model (LLM)GuardrailsIntent detection
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Related guideAI for home services: a practical guide
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