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Glossary

Chat agent

An AI agent that converses over web chat, SMS, WhatsApp or social messages, trained on your own content.

Why it mattersIt answers instantly on the channels customers already use, at any hour.
In practice at airatingzOur review request agent uses this: triggered by visits, purchases or milestones. Asks every customer at the right moment.Meet the review request agent →
Related terms
Retrieval-augmented generation (RAG)GuardrailsEscalation (handoff)Orchestration
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Related guideAI for clinics & hospitals: a practical guide
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01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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