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Glossary

Confidence threshold

The level of certainty an AI step must reach before acting on its own; below it, the task goes to a person.

Why it mattersIt lets you decide exactly how much the AI handles alone.
In practice at airatingzOur review request agent uses this: triggered by visits, purchases or milestones. Asks every customer at the right moment.Meet the review request agent →
Related terms
AI agentWorkflow automationHuman-in-the-loopLarge language model (LLM)Data extraction
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