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Glossary

Voice agent

An AI agent that holds natural phone conversations: answering, asking questions and taking actions during the call.

Why it mattersMost customers still pick up the phone for anything urgent. A voice agent means no call goes unanswered.
In practice at airatingzOur review request agent uses this: triggered by visits, purchases or milestones. Asks every customer at the right moment.Meet the review request agent →
Related terms
Retrieval-augmented generation (RAG)Intent detectionEscalation (handoff)
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